Privacy Policy
**Privacy Policy**
**XTRAPLAYER SPORTS PRIVATE LIMITED** ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website (the "Site"). If you have any questions or concerns about our privacy practices, please contact us via email at [website@xtraplayer.com]or by mail using the address provided below:
**Mailing Address:**
Door No: 16-158 Srinivasnagar Simhachalem road, Door No: 16-158, 530028 Visakhapatnam, AP, India
**1. Collecting Personal Information**
When you visit our Site, we collect the following information:
**a. Device Information**
- **Purpose of Collection:** We collect device information to ensure the Site functions correctly and for analytics to enhance your user experience.
- **Source of Collection:** Automatically collected using cookies, log files, web beacons, tags, or pixels.
- **Personal Information Collected:** This includes your web browser version, IP address, time zone, cookie information, viewed sites/products, search terms, and Site interaction details.
**b. Order Information**
- **Purpose of Collection:** We collect order information to fulfill your purchase, process payments, arrange shipping, provide invoices, and offer customer support.
- **Source of Collection:** Collected directly from you.
- **Personal Information Collected:** This includes your name, billing and shipping addresses, payment information (e.g., credit card numbers), email address, and phone number.
**c. Customer Support Information**
- **Purpose of Collection:** We collect this information to provide customer support.
- **Source of Collection:** Collected directly from you.
**2. Minors**
Our Site is not intended for individuals under the age of 13 or 16. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.
**3. Sharing Personal Information**
We share your Personal Information with service providers to fulfill our contractual obligations and for legal compliance. For example: Shopify, shiprocket,cashfree payment gateway
- We use Shopify to power our online store. You can review Shopify's privacy practices [here](https://www.shopify.com/legal/privacy).
**4. Using Personal Information**
We use your Personal Information to provide services, including product sales, payment processing, order fulfillment, and product updates.
**5. Lawful Basis**
We process your Personal Information based on the following lawful bases under the General Data Protection Regulation ("GDPR"):
- Your consent
- Contractual performance
- Compliance with legal obligations
- Protection of vital interests
- Public interest tasks
- Legitimate interests (which do not override your rights)
**6. Retention**
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
**7. Automatic Decision-Making**
We use limited automated decision-making for fraud prevention.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
**8. Selling Personal Information**
We do not sell your Personal Information to third parties. We are committed to safeguarding your privacy and maintaining the confidentiality of your data.
**9. Your Rights (GDPR/CCPA)**
If you are a resident of the EEA or California, you have the following rights:
- Access your Personal Information
- Port your data to another service
- Correct, update, or erase your Personal Information
- Object to automated decision-making
To exercise these rights, please contact us through the provided contact information.
**10. Cookies**
We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
( include the table which is shown in site )
**11. Do Not Track**
We do not alter our data collection practices in response to "Do Not Track" signals.
**12. Changes**
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
**13. Complaints**
If you have a complaint, please contact us as provided in the 'Contact' section. If you're not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
**Last updated:** [6-oct-2023]
